Frequently Asked Questions

1.Our warehouse operates Monday to Friday, excluding holidays. Specific delivery times and costs can be found [HERE].

2.Please note that the delivery date provided at checkout is an estimate and not guaranteed. Weekends, holidays, and weather conditions can affect delivery times, and shipping costs will not be refunded for these reasons.

3.We are unable to ship to PO Boxes or APO/FPO/DPO addresses.

You will receive an email notification as soon as your order leaves our warehouse. You can also track your order by logging into your account at vivimaya.com. To find your tracking number, go to “Order History,” select the relevant order, and click on "Track my order." You can track your order through this link: Order Tracking.

Due to an influx of orders, you may experience shipping delays.

Force Majeure: Unforeseen circumstances may occasionally cause shipping delays, such as customs inspections, adverse weather, flight delays, or carrier issues like package loss. While rare, these events are beyond our control.

To initiate a return, please contact our Customer Support team. Returned products must meet the following conditions:

1.Unused with tags and in their original packaging
2.Returned within 30 days of receipt
3.Packaging must be undamaged (opened carefully)

1.If the return is due to an error on our part, we will cover all return shipping costs.

2.If the return is due to size issues or personal preference, you will be responsible for the return shipping fees and any applicable customs duties. The cost of return shipping depends on your local courier, and any customs duties will be determined by the customs authority in your area.

If you suspect that your product is faulty, please contact our customer service team at info@vivimaya.com.

The billing address and phone number provided must match the information currently on file with your bank. If you feel there's an error, we recommend contacting your banking institution or rechecking the information entered in the required fields.

Reach out to our Customer Care team immediately via info@vivimaya. We'll make every effort to change the address before your order is shipped.

We are sorry for the inconvenience. We're currently working with PayPal to make some process updates, but this charge is determined by PayPal itself.

1.If your order has not been shipped, please contact our customer service team to request a change of address.

2.If the order has already been shipped, track the package and contact the local carrier when the package reaches the local facility to inquire if the address can be changed.

After placing your order, you will receive an automatic email confirmation with a summary of your purchase. Please ensure that all relevant information will be sent there. If you do not receive a confirmation email, please contact our Customer Service team.

If your paymentis decined,please ensure that your card number and expiration dote are coret and venythatyour bank has not blocked the payment.For secuntyreasons, our Customer Support team cannot access your bank details, but they can offer guidance if needed.

The estimated delivery date for your location will be displayed during checkout. The delivery date will be shown next to each shipping method option.

If a product is out of stock, click the "NOTIFY ME WHEN AVAILABLE" link on the product page and enter your email address. You will receive a notification as soon as the item is back in stock.

Size information can be found on the product pages.