A pre-order gives you early access to selected upcoming Vivimaya pieces before they become available for immediate delivery or sell out.

When you purchase a pre-order item, the product is still in production and is not yet available in our warehouse. Products available for pre-order will be clearly marked on the product page.

Please check whether an item is marked as a pre-order before completing your purchase, as different processing and dispatch times apply.

The estimated production time may vary depending on the product. Pre-order items normally require approximately 15–30 working days before they are ready for dispatch.

Any estimated availability date displayed on the product page is provided as a reference and may change depending on the production schedule.

Once the pre-order item arrives at our warehouse, we will normally dispatch it within 3 working days. You will receive a shipping confirmation email containing your tracking information after the order has been shipped.

Shipping and delivery time begins after the pre-order item has been dispatched and is separate from the production period.

If your order contains both pre-order and in-stock items, the available products and pre-order products may be shipped separately.

You may therefore receive more than one shipping confirmation email and tracking number for the same order.

Pre-order items pass through several manufacturing, quality-control, processing, and transportation stages. Unexpected production or logistics issues may occasionally cause delays.

If a significant delay occurs, our Customer Care team will contact you as soon as possible using the email address provided with your order.

Please ensure that your contact information is accurate when placing your order.

A pre-order may be canceled within 24 hours of purchase by contacting our Customer Care team at info@vivimaya.com.

After the 24-hour cancellation period has passed, the pre-order generally cannot be canceled because production and preparation may already have begun.

However, if the pre-order processing period exceeds 30 working days, you may contact us to request cancellation of the affected pre-order item.

Approved cancellation refunds will be returned to the original payment method. Your bank or payment provider may require additional time to display the refund in your account.

Nothing in this section limits any cancellation or withdrawal rights available to you under applicable consumer-protection laws.

You may request a shipping-address change before your pre-order has been dispatched.

Please contact info@vivimaya.com as soon as possible and provide your order number and complete new shipping address.

We cannot guarantee that an address can be changed after an order has entered processing. Once the order has been shipped, we will no longer be able to modify the delivery address.

Customers are responsible for ensuring that all shipping information is complete and accurate.